Privacy policy

Terms of use and privacy policy

At Physio Multiservices, respecting your privacy is of the utmost importance, and our privacy policy is designed to inform you of our practices regarding the personal information you provide through our website.

Our site is designed to provide you with information about Physio Multiservices, the location of our clinics, opening hours and services offered. Also links to our professional associations and partners.

The general terms and conditions of use of our site come into force on the date they are put online and are valid from the first use of the site by the user, and for the entire duration of use of the site, until new general terms and conditions of use replace the present ones. We invite you to consult them regularly.

Physio Multiservices in no way guarantees the accuracy, precision or completeness of the information available on its site via external links to other websites.

We reserve the right to modify or correct the content of the information published on this site at any time without prior notice.

Scope of our general terms of use and privacy policy

The general terms of use and our privacy policy apply to our website.

Personal data protection

Dear customer,

This letter is being sent to you to provide you with all the information you need in light of the recent modernization of various laws aimed at protecting your personal and health information.

When you request services offered at our clinic, authorized personnel collect various personal information about you in your patient file:

– Your name, mailing address, telephone number, date of birth and e-mail address;

– Information about the reason for your visit;

– Additional information required to meet your health needs, such as your condition-related test results, medication lists, health care professional information, etc.

Collecting your information :

Authorized personnel obtain your personal information, both verbally and in writing, directly from you, from the health professionals you consult or from a representative of the authorized paying agency. The staff collects only the information that is necessary to provide you with the services you will receive at the clinic.

Retention and use of your information:

Your patient record is kept confidential and secure by the clinic. The professionals consulted use the information contained in your patient file for the purposes of the services and care offered to you.

To enable us to provide you with services and care, your information may be shared, when necessary, with the following types of parties:

– Paying agencies such as CNESST or SAAQ;

– Other health professionals;

– Insurers (RAMQ and other public and private insurers);

– Any other party, if permitted by law.

If access to your personal information is required, such access will be limited and supervised in order to preserve the security and confidentiality of your data. These parties are bound by legal or contractual data protection requirements.

Please note that the party receiving your personal information may store it on servers outside Quebec. This could be the case, for example, with your insurer.

Your personal information is kept for as long as you receive professional services at the clinic. If you cease to be a patient of our clinic, your personal information will be retained for the length of time required by the various laws governing the practice of each profession, and will then be securely destroyed.

Right to restrict, refuse or withdraw access to your information :

In certain circumstances, the law allows you to restrict, refuse or withdraw access to all or part of your information. Please note that this type of request could, in some cases, prevent you from receiving the service you requested. If this is your decision, please notify your healthcare professional, who will be able to explain the implications and confirm your decision.

Access to your information and rectification :

At any time, you have the right to request access to or correction of your personal information. Simply contact one of our staff members.

Consent :

By requesting services from our clinic, you confirm your consent to the above.

If you have any questions, please do not hesitate to ask our staff to put you in touch with our clinic’s Privacy Officer.

We also invite you to read the Personal Information Policy to which we adhere and which can be found on our website at :

Data exchanged automatically

When you access our site, your computer equipment (computer, laptop, tablet or other) and our server automatically exchange data. This exchange is necessary for the server to send you a file compatible with your equipment.

Information transmitted automatically between computers does not reveal your identity; it is collected for technological requirements necessary for Internet browsing.

Our website keeps track of the number of visits and the pages most frequently visited by visitors.

External links

Our site provides links to other sites. The information that these other sites may collect is not subject to this privacy policy. Please refer to the privacy policy of the Web site you are visiting.

Use of cookies

Cookies are used to facilitate navigation of our site pages. These cookies do not allow us to identify you or collect any personal information about you. If you do not wish our site to use cookies, we invite you to set your browser to block cookies. However, doing so may prevent you from using certain functions offered on the site.

Using Google Analytics

We use a well-known analytical tool on our site, Google Analytics.

Google Analytics uses cookies to collect information about your use of this website:

The pages you visit

The date, time, duration and frequency of your visits

The links you click on).

Your computer’s operating system type

Your operating system language

Your Internet service provider

Your geographical location (region).

Your IP address is also collected, but anonymized (truncated) to ensure the confidentiality of your information.

This information is stored on the servers of our web host. Google may also transfer this information to third parties where required to do so by law.

Google uses the information it collects to produce reports on your use of our website, enabling us to improve it.

Block Google Analytics

You can prevent Google from collecting information about your browsing by installing the Google Analytics deactivation add-on on your computer.

Information sent by e-mail

When you communicate with us by e-mail via our website, you provide us with your name, e-mail address and a message. When we receive these e-mails, we treat them with the same concern for confidentiality as we would a clinic visit or paper correspondence. Your personal information is then used by our staff to process your request and only the person(s) concerned will be informed to ensure follow-up.

To find out more about this policy

If you have any questions regarding this policy, we invite you to contact us by using the contact us section or by phone at 514-703-2725.

Respect for intellectual property rights

The content of our site, texts, logos and other information are the exclusive property of Physio Multiservices. Reproduction in whole or in part of any documents or information published on our site is strictly authorized for information purposes only and for personal and private use.

Personal data protection

Dear customer,

This letter is being sent to you to provide you with all the information you need in light of the recent modernization of various laws aimed at protecting your personal and health information.

When you request services offered at our clinic, authorized personnel collect various personal information about you in your patient file:

– Your name, mailing address, telephone number, date of birth and e-mail address;

– Information about the reason for your visit;

– Additional information required to meet your health needs, such as your condition-related test results, medication lists, health care professional information, etc.

Collecting your information :

Authorized personnel obtain your personal information, both verbally and in writing, directly from you, from the health professionals you consult or from a representative of the authorized paying agency. The staff collects only the information that is necessary to provide you with the services you will receive at the clinic.

Retention and use of your information:

Your patient record is kept confidential and secure by the clinic. The professionals consulted use the information contained in your patient file for the purposes of the services and care offered to you.

To enable us to provide you with services and care, your information may be shared, when necessary, with the following types of parties:

– Paying agencies such as CNESST or SAAQ;

– Other health professionals;

– Insurers (RAMQ and other public and private insurers);

– Any other party, if permitted by law.

If access to your personal information is required, such access will be limited and supervised in order to preserve the security and confidentiality of your data. These parties are bound by legal or contractual data protection requirements.

Please note that the party receiving your personal information may store it on servers outside Quebec. This could be the case, for example, with your insurer.

Your personal information is kept for as long as you receive professional services at the clinic. If you cease to be a patient of our clinic, your personal information will be retained for the length of time required by the various laws governing the practice of each profession, and will then be securely destroyed.

Right to restrict, refuse or withdraw access to your information :

In certain circumstances, the law allows you to restrict, refuse or withdraw access to all or part of your information. Please note that this type of request could, in some cases, prevent you from receiving the service you requested. If this is your decision, please notify your healthcare professional, who will be able to explain the implications and confirm your decision.

Access to your information and rectification :

At any time, you have the right to request access to or correction of your personal information. Simply contact one of our staff members.

Consent :

By requesting services from our clinic, you confirm your consent to the above.

If you have any questions, please do not hesitate to ask our staff to put you in touch with our clinic’s Privacy Officer.

We also invite you to read the Personal Information Policy to which we adhere and which can be found on our website at :